Our policy lasts 30 days. If 30 days have gone by since your order received, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your items must be unused and in the same condition that you received it, It must also be in the original packaging.
Sometimes for various reasons that are out of our control you may receive goods that are damaged or faulty.
In the event of this happening, send us a message with a photo and brief description with what the issue maybe. Hold on to the goods until we can identity and rectify any issues as in most circumstances the manufacturer will require the faulty goods returned.
All goods are guaranteed 100%. If you receive the incorrect Gym Accessories or Gym clothing, please do not open it. We will need to get it back to exchange it. If you open the product, you will not be eligible for a refund. To complete your return, We require a receipt or proof of purchase.
If you change your mind about a purchase, simply return the goods to us via courier in original unopened condition within 30 days of delivery. As of 4-2-2021, a refund will be processed minus a $9.99 restocking fee (excluding size exchanges of wearable items). If you wish to change the product, you will need to place a new order.
Any items that is returned more than 30 days after delivery Refunds .Once your return is received and inspected, we will send you an email to notify you that we have received your returned items. We will also notify you of the approval or rejection of your refund.
If you are approved ,then your refund will be processed and a credit will automatically be applied to or credit card or original method of payment ,within a certain amount of days.
You will be responsible for paying for your own shipping costs for returning your items. Shipping costs are non-refundable. If you receive a refund ,the cost of return shipping will be deducted from your refund.
Only regular priced items may be refunded. Products bought in sale and not able to be returned.
Please email all order issues and photos to: email@example.com
Using a carton or courier bag, package product and address to
Returns c/- Fitnessfox
42 Kirton Crescent, Manurewa, Auckland, Auckland 2102, New Zealand